Frequently Answered Questions
Find quick answers about loan application, eligibility, interest and fees, disbursement, and repayment for customers in the Philippines.
A. You must be a Filipino citizen aged 21–65 with a valid ID, active mobile number and email, and proof of income (e.g., payslips, COE, or bank statement). Additional documents may be requested depending on loan type.
A. Processing time varies by loan type and document completeness. Many applications are processed within 1–2 business days. Upon approval, funds are disbursed via bank transfer or other supported channels.
A. Rates depend on loan type, amount, and term. We disclose applicable interest, processing fees, and any late payment charges before you accept the loan offer. No hidden fees.
A. Repayments follow the schedule in your loan agreement. You may pay via supported payment channels. Late payments may incur charges as disclosed; please contact us early if you anticipate difficulty.
A. We safeguard your data per the Data Privacy Act using organizational, physical, and technical measures. See our Privacy Policy for details.